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.notes-wrap{grid-template-columns:1fr}}#screen-agent-report .note-card{background:var(--surface);border:1px solid var(--border);border-radius:18px;padding:4px 24px 20px}#screen-agent-report .note-row{display:grid;grid-template-columns:118px 1fr;gap:16px;padding:14px 0;border-bottom:1px solid var(--rail);align-items:start}#screen-agent-report .note-row:last-of-type{border-bottom:none}#screen-agent-report .note-k{font:700 12px/1.4 var(--font-body);color:var(--ink-500);padding-top:2px}#screen-agent-report .note-v{font:500 13.5px/1.55 var(--font-body);color:var(--ink-900);text-wrap:pretty}#screen-agent-report .note-v .more{color:var(--cyan-600);font-weight:600;cursor:pointer}#screen-agent-report .note-tags{display:flex;gap:8px;flex-wrap:wrap}#screen-agent-report .tag{display:inline-flex;align-items:center;padding:6px 13px;border-radius:var(--radius-pill);font:600 12px/1 var(--font-body);background:var(--cyan-050);color:var(--cyan-600)}#screen-agent-report .tag.teal{background:var(--teal-050);color:var(--teal-600)}#screen-agent-report .tag.sm{padding:4px 10px;font-size:11px}#screen-agent-report .countdown{display:inline-flex;align-items:center;gap:6px;margin-left:10px;padding:4px 11px;border-radius:var(--radius-pill);border:1px solid rgba(224,146,43,.4);color:var(--gap-open);font:700 11px/1 var(--font-body)}#screen-agent-report .note-foot{padding-top:16px}#screen-agent-report .note-foot a{font:600 13px/1 var(--font-body);color:var(--cyan-600);text-decoration:none}#screen-agent-report .note-foot a:hover{text-decoration:underline;text-underline-offset:3px}#screen-agent-report .note-history{background:var(--surface);border:1px solid var(--border);border-radius:18px;overflow:hidden}#screen-agent-report .note-history-head{padding:16px 20px 13px;border-bottom:1px solid var(--rail);font:700 11px/1 var(--font-body);letter-spacing:.1em;text-transform:uppercase;color:var(--ink-500)}#screen-agent-report .hist{display:grid;grid-template-columns:1fr auto;gap:8px 14px;padding:16px 20px;border-bottom:1px solid var(--rail);align-items:center}#screen-agent-report .hist:last-child{border-bottom:none}#screen-agent-report .hist:hover{background:var(--surface-hover)}#screen-agent-report .hist-main{min-width:0}#screen-agent-report .hist-top{display:flex;align-items:baseline;gap:8px;margin-bottom:6px}#screen-agent-report .hist-date{font:700 13px/1 var(--font-body);color:var(--ink-900)}#screen-agent-report .hist-coach{font:500 12px/1 var(--font-body);color:var(--ink-500)}#screen-agent-report .hist-snippet{font:500 13px/1.45 var(--font-body);color:var(--ink-700);margin-bottom:9px;text-wrap:pretty}#screen-agent-report .hist-tags{display:flex;gap:6px;flex-wrap:wrap}#screen-agent-report .hist-delta{font:800 16px/1 var(--font-display);white-space:nowrap;letter-spacing:-.01em}#screen-agent-report .hist-delta.up{color:var(--gap-closed)}#screen-agent-report .hist-delta.flat{color:var(--ink-500)}#screen-team-scorecard .hero-av{width:62px;height:62px;border-radius:17px;background:linear-gradient(140deg,#22b4d4,#0891b2 70%);color:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0;box-shadow:0 6px 18px #0891b247}#screen-team-scorecard .hero-av svg{width:30px;height:30px}#screen-team-scorecard .filters{display:flex;align-items:flex-end;gap:18px;flex-wrap:wrap;margin-bottom:28px}#screen-team-scorecard .select{display:inline-flex;align-items:center;gap:12px;padding:11px 14px;min-width:200px;background:var(--surface);border:1px solid var(--border-emph);border-radius:var(--radius-input);font:500 14px/1 var(--font-body);color:var(--ink-900);cursor:pointer}#screen-team-scorecard .select svg{width:16px;height:16px;color:var(--ink-500);margin-left:auto}#screen-team-scorecard .compare{display:inline-flex;align-items:center;gap:9px;padding-bottom:11px;font:600 13px/1 var(--font-body);color:var(--ink-700);cursor:pointer}#screen-team-scorecard .compare .box{width:18px;height:18px;border-radius:5px;background:var(--cyan-600);display:flex;align-items:center;justify-content:center}#screen-team-scorecard .compare .box svg{width:12px;height:12px;color:#fff}#screen-team-scorecard .metrics{display:grid;grid-template-columns:repeat(5,1fr);gap:16px;margin-bottom:22px}#screen-team-scorecard .qa-of{font:500 11px/1 var(--font-body);color:var(--ink-300);margin-left:2px}#screen-team-scorecard .formtable{background:var(--surface);border:1px solid var(--border);border-radius:16px;overflow:hidden;margin-bottom:38px}#screen-team-scorecard .formrow{display:grid;grid-template-columns:1.7fr .8fr .8fr 1.6fr auto;gap:18px;align-items:center;padding:15px 22px;border-bottom:1px solid var(--rail)}#screen-team-scorecard .formrow.head{padding:13px 22px;border-bottom:1px solid var(--rail)}#screen-team-scorecard .formrow.head span{font:700 11px/1 var(--font-body);letter-spacing:.1em;text-transform:uppercase;color:var(--ink-500)}#screen-team-scorecard .formrow:last-child{border-bottom:none}#screen-team-scorecard .formrow:hover:not(.head){background:var(--surface-hover)}#screen-team-scorecard .form-name{font:600 14px/1.3 var(--font-body);color:var(--cyan-600);cursor:pointer}#screen-team-scorecard .form-name:hover{text-decoration:underline;text-underline-offset:3px}#screen-team-scorecard .form-num{font:600 14px/1 var(--font-body);color:var(--ink-900);display:flex;align-items:center;gap:7px}#screen-team-scorecard .delta{font:700 11.5px/1 var(--font-body);display:inline-flex;align-items:center;gap:2px}#screen-team-scorecard .delta.up{color:var(--teal-600)}#screen-team-scorecard .delta.down{color:var(--fail)}#screen-team-scorecard .delta svg{width:10px;height:10px}#screen-team-scorecard .results{display:flex;height:24px;border-radius:6px;overflow:hidden;gap:2px}#screen-team-scorecard .results span{display:flex;align-items:center;justify-content:center;font:700 11px/1 var(--font-body);color:#fff;min-width:30px}#screen-team-scorecard .results .pass{background:var(--gap-closed)}#screen-team-scorecard .results .partial{background:var(--gold-500)}#screen-team-scorecard .results .fail{background:var(--fail)}#screen-team-scorecard .form-link{font:600 13px/1 var(--font-body);color:var(--cyan-600);text-decoration:none;white-space:nowrap}#screen-team-scorecard .form-link:hover{text-decoration:underline;text-underline-offset:3px}#screen-team-scorecard .panel{margin-bottom:38px}#screen-team-scorecard .roster{width:100%;border-collapse:collapse}#screen-team-scorecard .roster thead th{font:700 11px/1 var(--font-body);letter-spacing:.08em;text-transform:uppercase;color:var(--ink-500);text-align:left;padding:15px 18px;border-bottom:1px solid var(--rail)}#screen-team-scorecard .roster thead th.r{text-align:right}#screen-team-scorecard .roster tbody td{padding:15px 18px;border-bottom:1px solid var(--rail);vertical-align:middle}#screen-team-scorecard .roster tbody tr:last-child td{border-bottom:none}#screen-team-scorecard .roster tbody tr:hover{background:var(--surface-hover)}#screen-team-scorecard .ag{display:flex;align-items:center;gap:12px}#screen-team-scorecard .ag-trend{font:700 11px/1 var(--font-body);display:inline-flex;align-items:center;gap:1px;width:30px}#screen-team-scorecard .ag-trend.down{color:var(--fail)}#screen-team-scorecard .ag-trend.up{color:var(--teal-600)}#screen-team-scorecard .ag-trend svg{width:11px;height:11px}#screen-team-scorecard .ag-av{width:34px;height:34px;border-radius:50%;background:linear-gradient(140deg,#5b6b82,#3e4c61);color:#fff;display:flex;align-items:center;justify-content:center;font:800 12px/1 var(--font-display);flex-shrink:0}#screen-team-scorecard .ag-name{font:600 14px/1.2 var(--font-body);color:var(--ink-900)}#screen-team-scorecard .ag-role{font:500 11.5px/1 var(--font-body);color:var(--ink-500);margin-top:3px}#screen-team-scorecard .qa-score{font:800 17px/1 var(--font-display)}#screen-team-scorecard .qa-score.fail{color:var(--fail)}#screen-team-scorecard .qa-score.warn{color:var(--gap-open)}#screen-team-scorecard .qa-score.pass{color:var(--gap-closed)}#screen-team-scorecard .gap-mini{display:flex;gap:4px}#screen-team-scorecard .gap-chip{display:inline-flex;align-items:center;gap:3px;padding:3px 7px;border-radius:5px;font:800 10px/1 var(--font-body)}#screen-team-scorecard .gap-chip .gc{font:700 10px/1 var(--font-mono);opacity:.7}#screen-team-scorecard .gap-chip.k{background:var(--k-fill);color:var(--k)}#screen-team-scorecard .gap-chip.s{background:var(--s-fill);color:var(--s)}#screen-team-scorecard .gap-chip.a{background:var(--a-fill);color:var(--a)}#screen-team-scorecard .evstrip{display:flex;gap:3px}#screen-team-scorecard .evstrip i{width:14px;height:14px;border-radius:3px}#screen-team-scorecard .evstrip i.p{background:var(--gap-closed)}#screen-team-scorecard .evstrip i.f{background:var(--fail)}#screen-team-scorecard .stage{width:128px;padding:0 12px}#screen-team-scorecard .lastco{font:500 13px/1.3 var(--font-body);color:var(--ink-700)}#screen-team-scorecard .view-link{font:600 13px/1 var(--font-body);color:var(--cyan-600);text-decoration:none;white-space:nowrap}#screen-team-scorecard .view-link:hover{text-decoration:underline;text-underline-offset:3px}#screen-team-scorecard .gaps-wrap{display:grid;grid-template-columns:.8fr 1.2fr;gap:0;background:var(--surface);border:1px solid var(--border);border-radius:18px;overflow:hidden}@media(max-width:980px){#screen-team-scorecard .gaps-wrap{grid-template-columns:1fr}#screen-team-scorecard .metrics{grid-template-columns:repeat(2,1fr)}}#screen-team-scorecard .sections{border-right:1px solid var(--rail)}#screen-team-scorecard .gaps-col-head{padding:15px 20px 13px;border-bottom:1px solid var(--rail);font:700 11px/1 var(--font-body);letter-spacing:.08em;text-transform:uppercase;color:var(--ink-500);display:flex;justify-content:space-between}#screen-team-scorecard .section-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 20px;border-bottom:1px solid var(--rail);cursor:pointer}#screen-team-scorecard .section-row:last-child{border-bottom:none}#screen-team-scorecard .section-row.active{background:var(--cyan-050);box-shadow:inset 3px 0 0 var(--cyan-600)}#screen-team-scorecard .section-row:hover:not(.active){background:var(--surface-hover)}#screen-team-scorecard .section-name{font:600 14px/1.3 var(--font-body);color:var(--ink-900)}#screen-team-scorecard .section-form{font:500 11.5px/1.2 var(--font-body);color:var(--ink-500);margin-top:3px}#screen-team-scorecard .section-score{font:800 16px/1 var(--font-display);white-space:nowrap;text-align:right}#screen-team-scorecard .section-score.fail{color:var(--fail)}#screen-team-scorecard .section-score.warn{color:var(--gap-open)}#screen-team-scorecard .section-score.pass{color:var(--gap-closed)}#screen-team-scorecard .section-score.muted{color:var(--ink-300)}#screen-team-scorecard .section-score .delta{display:block;margin-top:5px;font-size:11px;justify-content:flex-end}#screen-team-scorecard .crit{display:grid;grid-template-columns:30px 1fr 150px 88px;gap:6px 14px;align-items:center;padding:16px 22px;border-bottom:1px solid var(--rail)}#screen-team-scorecard .crit:last-child{border-bottom:none}#screen-team-scorecard .crit:hover{background:var(--surface-hover)}#screen-team-scorecard .crit-badge{grid-row:1 / span 2;width:30px;height:30px;border-radius:9px;display:flex;align-items:center;justify-content:center;font:900 14px/1 var(--font-display)}#screen-team-scorecard .crit-badge.k{background:var(--k-fill);color:var(--k)}#screen-team-scorecard .crit-badge.s{background:var(--s-fill);color:var(--s)}#screen-team-scorecard .crit-badge.a{background:var(--a-fill);color:var(--a)}#screen-team-scorecard .crit-q{grid-column:2;font:600 13.5px/1.4 var(--font-body);color:var(--ink-900)}#screen-team-scorecard .crit-form{grid-column:2;font:500 11.5px/1.2 var(--font-body);color:var(--ink-500)}#screen-team-scorecard .crit-occ{grid-column:3;grid-row:1 / span 2}#screen-team-scorecard .crit-occ .pct{font:800 13px/1 var(--font-display);color:var(--ink-900)}#screen-team-scorecard .crit-occ .occbar{height:6px;border-radius:3px;background:#e15a4724;margin-top:6px;overflow:hidden}#screen-team-scorecard .crit-occ .occbar>span{display:block;height:100%;border-radius:3px;background:linear-gradient(90deg,#e15a47,#f08a7b)}#screen-team-scorecard .crit-agents{grid-column:4;grid-row:1 / span 2;text-align:right}#screen-team-scorecard .crit-agents .n{font:800 15px/1 var(--font-display);color:var(--ink-900)}#screen-team-scorecard .crit-agents .lbl{font:500 10.5px/1.2 var(--font-body);color:var(--ink-500);margin-top:3px}#screen-team-scorecard .crithead{padding:15px 22px 13px;border-bottom:1px solid var(--rail);display:grid;grid-template-columns:1fr 150px 88px;gap:14px}#screen-team-scorecard .crithead span{font:700 11px/1 var(--font-body);letter-spacing:.08em;text-transform:uppercase;color:var(--ink-500)}#screen-team-scorecard .crithead span.r{text-align:right}.live-screen .speed-slider{-webkit-appearance:none;-moz-appearance:none;appearance:none;height:14px;background:transparent;cursor:pointer}.live-screen .speed-slider::-webkit-slider-runnable-track{height:4px;border-radius:2px;background:var(--border-emph)}.live-screen .speed-slider::-webkit-slider-thumb{-webkit-appearance:none;-moz-appearance:none;appearance:none;width:14px;height:14px;margin-top:-5px;border:none;border-radius:50%;background:var(--teal);cursor:pointer}.live-screen .speed-slider::-moz-range-track{height:4px;border-radius:2px;background:var(--border-emph)}.live-screen .speed-slider::-moz-range-thumb{width:14px;height:14px;border:none;border-radius:50%;background:var(--teal);cursor:pointer}.live-screen .qa-kb-detail code{background:var(--surface-raised)}.live-screen .tr-summary{background:linear-gradient(120deg,var(--surface) 0%,var(--surface-hover) 100%)}.live-screen .tr-retry{background:linear-gradient(150deg,#2a9d8f,#1b7163);border-color:transparent;box-shadow:0 12px 30px #2a9d8f47}.live-screen .tr-retry-eyebrow{color:#ffffffd1}.live-screen .tr-retry-h{color:#fff}.live-screen .tr-retry-p{color:#ffffffd9}.live-screen .tr-retry .tr-prog-top{color:#ffffffd1}.live-screen .tr-retry .tr-prog-top b{color:#fff}.live-screen .tr-retry .tr-prog-track{background:#ffffff38}.live-screen .tr-retry .tr-prog-fill{background:#fff}.live-screen .tr-retry .training-action-btn{background:#fff;border-color:#fff;color:var(--teal-dark)}.live-screen .tr-retry .training-action-btn:hover{background:#ffffffe6;color:var(--teal-dark);border-color:#fff}.live-screen .tr-retry .training-action-btn.is-dark{background:#ffffff1f;border-color:#ffffff80;color:#fff}.live-screen .tr-retry .training-action-btn.is-dark:hover{background:#ffffff38;border-color:#fff;color:#fff}.live-screen .coach-input__submit:disabled{color:var(--text-faint)}.auth-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:var(--bg);display:flex;align-items:center;justify-content:center;z-index:9999;padding:2rem}.auth-overlay[hidden]{display:none}.auth-overlay [hidden]{display:none!important}.auth-card{--text: #F4F6F9;--text-dim: #C6D2E0;--text-muted: #9FB1C6;--surface: rgba(255, 255, 255, .05);--surface-hover: rgba(255, 255, 255, .07);--surface-raised: rgba(255, 255, 255, .12);--border: rgba(255, 255, 255, .1);--border-emph: rgba(255, 255, 255, .18);background:var(--app-nav);border:1px solid var(--border-emph);border-radius:var(--radius);padding:2.5rem 2.5rem 2rem;max-width:420px;width:100%;text-align:center;display:flex;flex-direction:column;align-items:center;gap:1.25rem;box-shadow:var(--shadow)}.auth-logo{height:52px;width:auto;opacity:.88;margin-bottom:.25rem}.auth-title{font-family:var(--font-display);font-size:1.9rem;font-weight:900;color:var(--text);letter-spacing:-.02em;line-height:1;margin:0}.auth-subtitle{font-size:.82rem;color:var(--text-dim);margin-top:-.25rem}.auth-cycle{width:210px;height:auto;color:var(--teal)}.auth-notice{font-size:.8rem;color:var(--text-muted);background:var(--surface-raised);border:1px solid var(--border);border-radius:var(--radius-xs);padding:.45rem .9rem;font-family:var(--font-mono)}.btn-google-signin{display:inline-flex;align-items:center;gap:.75rem;background:var(--surface-hover);color:var(--text);border:1px solid var(--border-emph);border-radius:var(--radius-sm);padding:.7rem 1.6rem;font-family:var(--font-body);font-size:.93rem;font-weight:500;cursor:pointer;transition:background var(--dur-micro) var(--ease),border-color var(--dur-micro) var(--ease);white-space:nowrap;letter-spacing:0}.btn-google-signin:hover{background:var(--surface-raised);border-color:var(--border-emph)}.btn-google-signin:active{background:var(--surface)}.btn-google-signin svg{flex-shrink:0}.auth-denied-email{font-family:var(--font-mono);font-size:.88em;color:var(--teal);word-break:break-all}.auth-denied-msg{font-size:.87rem;color:var(--text-dim);line-height:1.5}.btn-auth-retry{background:var(--teal-soft);color:var(--teal);border:1px solid var(--teal-border);border-radius:var(--radius-sm);padding:.6rem 1.4rem;font-family:var(--font-body);font-size:.88rem;font-weight:500;cursor:pointer;transition:background var(--dur-micro) var(--ease)}.btn-auth-retry:hover{background:#3ca59a38}.auth-spinner{width:36px;height:36px;border:3px solid var(--border-emph);border-top-color:var(--teal);border-radius:50%;animation:auth-spin .75s linear infinite}@keyframes auth-spin{to{transform:rotate(360deg)}}.auth-user-menu{position:relative;flex-shrink:0;margin-left:auto}.auth-avatar-btn{width:32px;height:32px;border-radius:50%;border:2px solid var(--border-emph);padding:0;cursor:pointer;background:var(--surface);overflow:hidden;display:flex;align-items:center;justify-content:center;transition:border-color var(--dur-micro) var(--ease);flex-shrink:0}.auth-avatar-btn:hover,.auth-avatar-btn[aria-expanded=true]{border-color:var(--teal)}.auth-avatar-img{width:100%;height:100%;object-fit:cover;border-radius:50%;display:block}.auth-avatar-img[hidden],.auth-avatar-initials[hidden]{display:none}.auth-avatar-initials{font-size:.75rem;font-weight:600;color:var(--teal);text-transform:uppercase;line-height:1;letter-spacing:0;pointer-events:none}.auth-dropdown{position:absolute;top:calc(100% + 8px);right:0;min-width:220px;background:var(--surface);border:1px solid var(--border-emph);border-radius:var(--radius-sm);box-shadow:var(--shadow);overflow:hidden;z-index:1000}.auth-dropdown-user{display:flex;flex-direction:column;gap:.2rem;padding:.9rem 1rem}.auth-dropdown-name{font-size:.87rem;font-weight:600;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.auth-dropdown-email{font-size:.75rem;color:var(--text-muted);font-family:var(--font-mono);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.auth-dropdown-divider{height:1px;background:var(--border);margin:0}.auth-dropdown-signout{display:block;width:100%;padding:.65rem 1rem;background:transparent;border:none;color:var(--text-dim);font-family:var(--font-body);font-size:.85rem;text-align:left;cursor:pointer;transition:background var(--dur-micro) var(--ease),color var(--dur-micro)}.auth-dropdown-signout:hover{background:var(--red-soft);color:var(--red)}