Performance Gap Intelligence™
Simulation

New Call

Configure the customer, the agent, and the call settings — then start.

SCENARIO —
Customer Settings
Agent Settings
1.10×
Call Settings
Evaluation

Import Call

Already have calls? Drop in audio (MP3) or transcripts (JSON/TXT) — ROSIE checks which use case covers each, scores what the source supports, and coaches it. Multiple files at once are fine.

Drag & drop your calls here
or browse your files
MP3 audio or JSON/TXT transcripts · multiple files OK
Live

Call In Progress

Live Call Transcript
ROSIE · Active
Caller 00:00 --:--
CUSTOMER EMOTION —
angry frustrated concerned neutral positive happy
Connecting...
Post-Call

Post-Call Analysis

Training

Step 1: Reflection

Training

Step 2: Learning

Training

Step 4a: Takeaway

Training Results

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—%
Key Takeaways
    Related resources
      Close the loop
      Keep closing the gap.
      Attempts used1 of 3